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Refund & Exchange Policy – ADNA Naturals

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At ADNA Naturals, we believe in caring for your little one just like a Nani MAA would—with love, honesty, and trust. Our baby care products are crafted with gentle, natural ingredients and time-tested traditions.

While we strive for perfection, we understand that sometimes things may not go as expected. Here’s how we handle such situations:

Can I Change My Order After Placing It?

Once an order is placed, it is immediately processed to ensure quick delivery.

  • Changes are not allowed after order confirmation.

  • However, if you contact us within 30 minutes, we may be able to assist with changes (product or address), only if the order has not been processed.

  • Final decision rests with ADNA Naturals.

Can I Cancel My Order?

  • Orders cannot be cancelled or modified once placed.

  • We request you to carefully review your order details before checkout.

For urgent assistance, you can contact our support team:

  • Email: [your email here]

  • Phone: [your number here] (Mon–Fri, 11:00 AM – 5:00 PM)

Refund Policy

  • We do not offer refunds.

However, in case of:

  • Damaged product during transit, or

  • Broken/defective item received,

We will issue a Credit Note after verification.

This credit note can be used for future purchases on the ADNA Naturals website only.

To process your request, please share:

  • Name

  • Order Number

  • Date of Purchase

  • Contact Number

  • Clear images of the damaged product

Credit Note Timeline

  • Once verified, the credit note will be issued within 3–5 business days.

Exchange / Replacement Policy

  • We do not offer general exchanges once the product is delivered.

However, we will assist in case of:

  • Manufacturing defect, or

  • Damaged product received

Please report within 24–48 hours of delivery with:

  • Order Number

  • Clear product images

After verification, we will provide a replacement.

Important Guidelines for Claims

To ensure a smooth resolution:

  • Record an unboxing video at the time of delivery

  • Report issues (missing/damaged/wrong product) within 24–48 hours

  • Verify packaging before accepting delivery

  • Do not accept tampered packages

Once the package is accepted, we may not be able to take responsibility for damages or missing items.

Out of Stock Situations

While we aim to maintain accurate inventory, in rare cases:

  • If a product becomes unavailable after your order is placed,

  • We will notify you within 72 hours.

At ADNA Naturals — It’s a Nani MAA’s Brand, we stand for purity, transparency, and gentle care for your baby.

If you have any questions, our team is always here to support you.

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